The Vernon Geranium Nursery

FREE P&P when you spend over £59 | Free growing instructions with every order | 100% no quibble guarantee

No Quibble Guarantee

We always strive towards complete customer satisfaction and we want you to be delighted with the plants you have received from The Vernon Nursery. We have extensive experience in sending out quality plants throughout the UK and post all our plants in sturdy, well-tested packaging.

Whilst we always aim to send you the best quality plants, delivered directly to your home, we are well aware that with living plants occasionally things can go wrong along the way, which is why every plant delivered from The Vernon Nursery is guaranteed under our simple no-quibble guarantee. Complaints are very rare but if you are unhappy with anything you receive from us please email or write to us within 30 days of receipt - this gives plenty of time for the plants to get well established and we will ensure we resolve this with you so that you are 100% satisfied.

Our Promise to you

  1. If any items do not come up to your expectations when you receive them, we will offer a replacement (subject to availability), credit, or refund the purchase price. Just notify us within 14 days of receipt of the goods.
  2. If your plants show no signs of healthy growth after potting or planting, providing you followed exactly the instructions supplied, we will replace, credit or refund the purchase price if you notify us within 30 days of receipt of your order.
  3. If any item supplied in a dormant state (eg bulbs or bare root perennials) fails to flourish the next season, let us know and we will endeavour to replace the product (at the appropriate time), credit or refund the purchase price.
  4. Any plant or bulb that fails to grow true to name will be replaced, credited or refunded.
  5. Larger shrubs and trees hold a replacement guarantee
  6. Please note that this guarantee becomes null & void where geraniums have been grown in bark based composts as these are too wet for them.

For full details please also see our terms and conditions.